When you call, you get a person who remembers your file. When you walk in, you get a chair and a cup of coffee.
In an industry built on call centers and 1-800 numbers, sticking with the same agency for sixty years means something. Sticking with a six-person team where most have been here through the better part of a decade — or two — means more.
The agent who wrote your policy is usually the same one answering when you call.
Kerry runs the agency. Started in insurance in 1988 at an independent agency selling life, home, and auto. In 1990, he and his wife Mary — Kermit Westerholm's daughter — bought the agency from Kermit and renamed it Westerholm Koehler. The desk's been his for thirty-six years.
Two decades on the WKI roster — long enough that most of her clients she's known since their first auto policy. Day-to-day on personal lines, renewals, and the conversations that keep customers across generations.
Charron is who picks up when you call WKI — 90% of the time it's her. Joined in 2006 as the front desk and quickly became the office's connective tissue. Twenty years of knowing customers by name before they finish saying hello.
Angela is the voice on the line for all personal-lines quotes — auto, home, the day-to-day. Fifteen-plus years at WKI; the one most likely to recognize your voice before you finish saying hello.
Aubrey handles your personal-lines quotes fast and accurate — home, auto, boat. Joined WKI in 2020 and turned into the agent who follows up on things you forgot to ask about.
Some things are just worth coming back to! After nearly 10 years with Westerholm Koehler Insurance and a short four-year "see you later," Kayla is back with her bubbly personality, friendly smile, and passion for helping people! Whether you need a little guidance or a helping hand finding the right coverage, Kayla is always happy to help make insurance a little less complicated and a lot more personal!
Walk in, give us a call, or quote online — whichever's easiest.